• To be treated in a courteous and respectful manner,

• To respect the client’s privacy, dignity and autonomy. 

• To recognize the person’s individuality and be sensitive to that person’s needs and preferences. 

• To have his/her records kept confidential. 

• To know how much services cost. 

• To have any comments or problems followed up by staff. 

• To expect receipt for any payment (your statement is a receipt). 

 

 

CLIENT RESPONSIBILITIES 

• Our organization is staffed entirely by dedicated volunteers. Any disrespectful or abusive language will not be tolerated. Please help us uphold a culture of mutual respect. 

• If you cannot be home for your delivery, please leave a small cooler or box outside for your meal delivery.

• Notify us of any changes as soon as possible. 

• All requests should be made by phoning Meals on Wheels (250-664-7222), or by email to sookemow@gmail.com.

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